Kimba has been working in retail since she left school. Almost two years now. And she'd like everyone to put their manners back in thanks.
She may be just a shopgirl, but she's my shopgirl. And no mother likes to hear that her kids have been treated badly. Especially by people who think they have much more Very Special and Important Jobs, and that she's somehow not as special as them because she sells them their clothes.
She doesn't write the shop policies. She doesn't put the wrong prices on items on the website. She didn't make the computer system stop working so you can't use a credit card. And she doesn't mean to be annoying when she calls out – Hi, how are you today, every time you walk in the shop. But if you happen to be one of those sneaky secret shoppers and she hasn't said hi, how are you, they write it on a report and then she has to pay a fine out of her pay.
And she doesn't need to be abused, yelled at, or sworn at. She doesn't need people rolling their eyes at her and she certainly doesn't need anyone throwing a phone at her. Which happened recently.
And believe me if she could find another job she'd be out of your way and doing something else.But as anyone should know these days, jobs aren't exactly falling from the sky.
But sometimes when she's feeling pissed off about it, someone comes along and gives her a boost. Like the lady who told her she was sweet and reminded her of her grand daughter. Or the man who rang asking for her because his wife had gone home and told him what a friendly, helpful girl Kimba was.
So in this silly season of buying madness, don't take your shopping so seriously. Don't judge all your shopgirls by a few bad ones, and don't take out your days frustrations and disappointments on them. They're just like everyone else. Trying to earn a wage so they can pay the rent and the bills then save enough for a bit of fun.