I had an email from Lloyd saying his phone wasn't working even though he'd set it up for roaming and could I ring Optus and see why.
I immediately passed this job onto Daz. That is one of his jobs. Dealing with phone matters, taking animals to the vet, cleaning up childrens vomit and picking up dog shit. (I pretend I don't see him throw it over the neighbours fence.)
So of course before you get to speak to a customer service person at optus (who I think is sitting in India), you have to first get past the robotic recorded voice that asks you questions to decide what department to send you to. I kept hearing Daz saying loudly Moow-biile. Because usually the recorded voice says – did you say manadarin? I just say – yes, because she gets confused and passes you onto an actual person.
So he got past her and waited for 30 minutes to talk to someone who said
I can't tell you anything without a password.
So we send Lloyds girlfriend a text – whats the password. Lloyd says he uses one password for everything so its probably that.
Daz repeats the whole 30 minute wait – gets to the service person and explains the situation again.
Do you have the password
Daz tells the password
That is not the password – it will only be four digits. But hang on he doesn't have a password set up says service person.
Daz says – good – then lets talk.
No, Lloyd will have to ring and set up a password.
He can't ring, thats the problem, his phone doesn't work.
Then he'll have to go to a public phone and ring.
So you want him to go to a public phone and stand there waiting for 30 minutes to set up a password?
Yes, this is what I'm wanting.
So Daz comes out and says
So now I'm going to have to ring back and pretend I'm Lloyd and set up a password.
So he waits another thirty minutes and speaks to someone else who doesn't even ask him for a password. Just his birth date and address. He then tells him the phone is set up for roaming but it doesn't work in a lot of places. In fact there is a long list of places it won't work and you're better off going and getting an international sim card.
Every now and then I have a moment where I wonder why we left optus years ago. Then I am reminded.